Privacy Policy

Introduction

Freeways UK ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our courier services, visit our website, or interact with us in any way.

Please read this Privacy Policy carefully. By using our services or visiting our website, you consent to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access our services or website.

1. Information We Collect

1.1 Personal Information

We may collect several types of information from and about users of our website, including:

• Contact information (such as name, email address, mailing address, and phone number)
• Account information (such as username and password)
• Transaction information (such as payment details, purchase history, and shipping information)
• Profile information (such as preferences, product interests, and demographic information)
• Communications (such as customer service inquiries and survey responses)

1.2 Usage Information

We may automatically collect certain information about your equipment, browsing actions, and patterns when you interact with our website, including:

• Log information (such as IP address, browser type, operating system, referring pages, and access times)
• Device information (such as device identifiers, location information, and mobile network information)
• Usage data (such as traffic data, communication data, and the resources that you access and use on the website)
• Cookies and similar technologies (as described in our Cookie Policy)

2. How We Collect Information

2.1 Direct Collection

We collect information directly from you when you:

• Register for an account
• Place an order
• Subscribe to a newsletter
• Fill out a form
• Participate in a survey or promotion
• Contact customer service

2.2 Automatic Collection

We automatically collect certain information when you:

• Visit our website
• Use our mobile applications
• Interact with our emails or advertisements

This information is collected using various technologies, including cookies, web beacons, and similar tracking technologies.

2.3 Third-Party Sources

We may receive information about you from other sources, including:

• Business partners
• Service providers
• Publicly available sources

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process and fulfill your orders
• Communicate with you about your account, orders, or inquiries
• Send you updates, newsletters, and promotional materials
• Personalize your experience and deliver content relevant to your interests
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues, fraud, or illegal activities
• Comply with legal obligations

We process your personal information based on one or more of the following legal grounds:

• To perform a contract with you
• For our legitimate business interests
• To comply with our legal obligations
• With your consent

4. Information Sharing

We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processing
• Delivery and logistics
• Customer service
• Marketing and advertising
• Data analysis and hosting

These service providers are only authorized to use your information as necessary to provide services to us and are required to maintain the confidentiality of your information.

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.4 Protection of Rights

We may disclose your information to protect the rights, property, or safety of Freeways UK, our customers, or others.

5. Data Security

We have implemented appropriate technical and organizational measures to protect the information we collect. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our security measures include:

• Encryption of sensitive information
• Secure networks and infrastructure
• Regular security assessments
• Access controls for our systems
• Staff training on data protection

If you have reason to believe that your interaction with us is no longer secure, please immediately notify us by contacting us using the details provided in the "Contact Us" section.

6. Data Retention

We will retain your information for as long as your account is active, as necessary to provide you with our services, or as needed to comply with our legal obligations, resolve disputes, and enforce our agreements.

When determining the appropriate retention period, we consider:

• The amount, nature, and sensitivity of the information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the information
• Whether we can achieve those purposes through other means
• Applicable legal, regulatory, tax, accounting, or other requirements

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information. These may include the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Restrict or object to processing of your information
• Request transfer of your information to another organization
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within the timeframe required by applicable law.

Please note that in some cases, we may not be able to comply with your request due to legal obligations or legitimate business interests.

8. Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and use information about you. Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

We use the following types of cookies:

• Essential cookies: Necessary for the website to function properly
• Functional cookies: Remember your preferences and settings
• Analytical cookies: Collect information about how you use our website
• Marketing cookies: Track your online activity to help deliver relevant advertising

You can control cookies through your browser settings. However, if you disable certain cookies, some parts of our website may not function properly.

9. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete such information.

10. International Transfers

We may transfer your information to countries other than the one in which you live. These countries may have data protection laws different from those in your country.

When we transfer personal information outside of the UK or the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your information, such as:

• Standard contractual clauses approved by the European Commission
• Binding corporate rules for transfers within our corporate group
• Other lawful transfer mechanisms

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If we make material changes to this Privacy Policy, we will notify you either through the email address you have provided to us or by placing a prominent notice on our website.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

If you have unresolved concerns, you may also have the right to make a complaint to your local data protection authority.