About Us - Freeways UK Courier Service

Our Story

Founded in 2010, Freeways UK began with a simple vision: to provide reliable, efficient, and customer-focused courier services across the United Kingdom. What started as a small team with just three delivery vans has grown into a nationwide operation with a fleet of over 200 vehicles and multiple distribution centers strategically located throughout the country.

The journey of Freeways UK is one of continuous improvement and adaptation. In our early years, we focused on establishing a reputation for reliability in the local London market. As our client base expanded, so did our geographical reach and service offerings. Through economic challenges, technological shifts, and changing customer expectations, we've remained committed to our core values while embracing innovation.

Today, Freeways UK is recognized as a trusted partner for businesses of all sizes, from e-commerce startups to large corporations, providing bespoke delivery solutions tailored to the unique needs of each client. Our growth story continues as we expand our sustainable delivery options and invest in cutting-edge technology to enhance our service capabilities.

Our Mission

At Freeways UK, our mission is to deliver more than packages—we deliver peace of mind. We strive to provide the most reliable, transparent, and efficient courier services in the United Kingdom, connecting businesses with their customers seamlessly and supporting the growth of our clients through exceptional logistics solutions.

Reliability

We understand that our clients depend on us to deliver on time, every time. Reliability forms the foundation of our service commitment.

Integrity

We operate with honesty and transparency in all our dealings, ensuring that our clients can trust us with their valuable shipments.

Innovation

We constantly seek new ways to improve our services, embracing technology and fresh ideas to enhance the delivery experience.

Sustainability

We are committed to reducing our environmental impact through eco-friendly practices and responsible resource management.

Customer Focus

We listen to our clients' needs and tailor our services to provide personalized solutions that exceed expectations.

Excellence

We pursue excellence in every aspect of our operations, from delivery precision to customer service interactions.

Meet Our Leadership Team

Our success is built on the dedication and expertise of our talented team members. Meet the people who drive Freeways UK forward.

Richard Thompson

Chief Executive Officer

With over 20 years of experience in logistics and supply chain management, Richard has led Freeways UK's strategic growth since 2015. His vision focuses on combining traditional reliability with technological innovation.

Sarah Johnson

Operations Director

Sarah oversees our nationwide network of distribution centers and delivery routes. Her background in logistics optimization has been instrumental in developing our efficient delivery systems.

James Williams

Technology Officer

James leads our digital transformation initiatives, from our tracking systems to route optimization algorithms. His focus on innovation keeps Freeways UK at the cutting edge of courier technology.

Mark Reynolds

Sustainability Director

Mark spearheads our environmental initiatives, overseeing the transition to electric vehicles and sustainable packaging. His leadership has reduced our carbon footprint by 30% since 2019.

Our Journey

2010

Foundation

Freeways UK was established in London with a small team and three delivery vans, focusing on local deliveries.

2013

Regional Expansion

Expanded operations to cover major cities across the UK, opening our first distribution centers in Manchester and Birmingham.

2015

Technology Integration

Launched our first tracking system and mobile app, revolutionizing our ability to provide real-time updates to customers.

2017

International Partnerships

Established partnerships with international carriers to offer global shipping solutions to our UK clients.

2019

Green Initiative Launch

Began our transition to a sustainable operation with the introduction of our first electric delivery vehicles and eco-friendly packaging.

2021

AI Implementation

Integrated artificial intelligence into our route planning and logistics systems, significantly improving delivery efficiency.

2023

Present Day

Today, Freeways UK operates a diverse fleet of over 200 vehicles, serving thousands of customers daily with a focus on reliability, sustainability, and innovation.

Our Facilities

Our state-of-the-art distribution centers and advanced vehicle fleet form the backbone of our nationwide delivery network.

London Distribution Center

Our flagship facility spans 50,000 square feet with automated sorting systems and serves as our headquarters.

Manchester Hub

Strategic northern facility that processes over 15,000 packages daily for the northern regions of the UK.

Electric Vehicle Fleet

Our growing fleet of electric delivery vehicles reduces emissions while maintaining reliable service.

Technology Center

Home to our IT team and tracking systems, this facility ensures seamless operations and real-time package monitoring.

What Our Customers Say

"Freeways UK has transformed our delivery operations. Their reliable service and transparent tracking have reduced our customer service inquiries by 40% and improved satisfaction scores."

Emma Davies

Logistics Manager, TechRetail Ltd

"As a small business, we need a courier partner that provides personalized service at competitive rates. Freeways UK understands our unique needs and consistently delivers excellent results."

Robert Chen

Founder, Artisan Crafts Online

"The sustainability initiatives at Freeways UK align perfectly with our corporate values. Their electric vehicle deliveries and eco-friendly packaging options have helped us reduce our environmental footprint."

Sofia Martinez

CSR Director, GreenLife Products

Corporate Social Responsibility

At Freeways UK, we believe in giving back to the communities we serve and taking responsibility for our impact on society and the environment. Our CSR initiatives focus on three key areas:

Environmental Stewardship

Transitioning to a fully electric vehicle fleet by 2027
Implementing 100% recyclable or biodegradable packaging
Solar power installations at our distribution centers
Partner in the UK Tree Planting Initiative with 5,000 trees planted annually

Community Support

Free delivery services for local charities and food banks
Annual donation program supporting education in underserved areas
Employee volunteer program with paid volunteer days
Sponsorship of youth sports teams across the UK

Workplace Well-being

Comprehensive wellness program for all employees
Diversity and inclusion initiatives across our workforce
Career development and education assistance programs
Mental health support and resources

Through these initiatives, we strive to be a responsible corporate citizen that contributes positively to society while building a sustainable business for the future.

Our Certifications & Awards

ISO 9001:2015

Quality Management System certification demonstrating our commitment to consistently providing services that meet customer and regulatory requirements.

ISO 14001:2015

Environmental Management System certification recognizing our efforts to minimize environmental impact and comply with applicable laws and regulations.

UK Logistics Excellence Award

Received in 2022 for innovation in sustainable delivery solutions, recognizing our leadership in eco-friendly courier services.

Customer Service Excellence

Awarded by the UK Customer Service Institute for outstanding performance in customer satisfaction and service delivery.

About Freeways UK