Contact Us

Get in touch with our team for inquiries, quotes, or assistance

Our Location

Studio 92 Thomas Shoals

Port Jacob

E1 4QJ

United Kingdom

Phone Number

Customer Service: +44 7084 956837

Sales Inquiries: +44 7084 956838

Business Hours:

Monday - Friday: 8am - 8pm

Saturday: 9am - 5pm

Email Address

General Inquiries: info@freeways-uk.com

Customer Support: support@freeways-uk.com

Business Development: sales@freeways-uk.com

Media Inquiries: media@freeways-uk.com

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Fill out the form below, and our team will get back to you as soon as possible.

Our Location

Getting Here

By Public Transport: The nearest tube station is Aldgate East, a 5-minute walk from our office. Several bus routes also stop nearby.

By Car: Limited parking is available nearby. We recommend using public transport when possible.

Get Directions

Frequently Asked Questions

How can I get a shipping quote?

You can get a shipping quote by filling out our online form, calling our customer service team, or sending an email with details about your shipment including dimensions, weight, origin, destination, and any special requirements.

What areas do you service?

Freeways UK provides delivery services throughout the entire United Kingdom, including England, Scotland, Wales, and Northern Ireland. We also offer international shipping through our partner network.

How can I track my package?

You can track your package using the tracking number provided at the time of booking. Simply enter this number on our website's tracking page or contact our customer service team for assistance.

What are your delivery timeframes?

Our delivery timeframes vary by service level. We offer same-day delivery within city limits, next-day delivery for most UK destinations, and 1-3 day standard delivery nationwide. International shipping times vary by destination.

Do you offer business accounts?

Yes, we offer business accounts with customized solutions, volume discounts, and dedicated account management. Contact our business development team to discuss your company's specific requirements.

What should I do if my package is damaged or lost?

If your package is damaged or lost, please contact our customer support team immediately. We'll initiate an investigation and work to resolve the issue according to our claims policy. Please retain all packaging materials for damaged items.

Need Urgent Assistance?

Our customer service team is available to help you with any questions or concerns.

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